---
title: "Incoming calls failing"
description: "Monitoring · affects Call Gateway · Sep 28, 2026"
base_url: "https://status.getvocal.ai"
canonical: "https://status.getvocal.ai/events/report/3110"
---

# Incoming calls failing

[Status](/.md) › [Events](/events.md) › Incoming calls failing

Sep 28, 2026 · 3 hours ago · affects: Call Gateway · 2 hours

## Updates

### x Monitoring — Sep 28, 5:04 PM

affects: Call Gateway (operational)

Incident has been resolved.

### x Identified — Sep 28, 4:11 PM

affects: Call Gateway (major outage)

A fix to ignore 3rd party failures of components unused in our stack has been deployed. We're monitoring the status

### x Investigating — Sep 28, 4:06 PM

affects: Call Gateway (major outage)

The problem has re-appeared after the 3rd party system re-reported issues with one of its systems.

### + Resolved — Sep 28, 3:38 PM

affects: Call Gateway (operational)

Live status monitoring confirm the situation is resolved and calls can come through again. 

### x Monitoring — Sep 28, 3:23 PM

affects: Call Gateway (degraded performance)

Partial degradation - The issue seems resolved. We're monitoring the status of the system.

### x Identified — Sep 28, 3:06 PM

affects: Call Gateway (major outage)

The issue is linked to authentication with a third-party provider. We are rotating the credentials now and will share a further update shortly.

### x Investigating — Sep 28, 2:46 PM

affects: Call Gateway (major outage)

We are currently investigating an issue affecting our call platform. Incoming calls are failing or being dropped, and customers may be unable to connect. Our engineering team is actively investigating and we will share an update as soon as we know more.

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