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Sep 28, 2026

2 hours ago

Incoming calls failing

Call Gateway

Monitoring · · September 28 at 5:04 PM (UTC)

Incident has been resolved.

Identified · · September 28 at 4:11 PM (UTC) (53 minutes earlier)

A fix to ignore 3rd party failures of components unused in our stack has been deployed. We're monitoring the status

Investigating · · September 28 at 4:06 PM (UTC) (6 minutes earlier)

The problem has re-appeared after the 3rd party system re-reported issues with one of its systems.

Resolved · · September 28 at 3:38 PM (UTC) (27 minutes earlier)

Live status monitoring confirm the situation is resolved and calls can come through again.

Monitoring · · September 28 at 3:23 PM (UTC) (15 minutes earlier)

Partial degradation - The issue seems resolved. We're monitoring the status of the system.

Identified · · September 28 at 3:06 PM (UTC) (17 minutes earlier)

The issue is linked to authentication with a third-party provider. We are rotating the credentials now and will share a further update shortly.

Investigating · · September 28 at 2:46 PM (UTC) (21 minutes earlier)

We are currently investigating an issue affecting our call platform. Incoming calls are failing or being dropped, and customers may be unable to connect. Our engineering team is actively investigating and we will share an update as soon as we know more.