---
title: "Graph loading and graph editor unavailable"
description: "Resolved · affects Platform · Sep 25, 2026"
base_url: "https://status.getvocal.ai"
canonical: "https://status.getvocal.ai/events/report/3102"
---

# Graph loading and graph editor unavailable

[Status](/.md) › [Events](/events.md) › Graph loading and graph editor unavailable

Sep 25, 2026 · 10 hours ago · affects: Platform · 27 minutes

## Updates

### + Resolved — Sep 25, 11:05 AM

affects: Platform (operational)

Traffic and error rates have returned to normal levels following the fix. Graph loading and the graph editor are fully operational. This incident is now resolved — thank you for your patience.

### x Monitoring — Sep 25, 10:59 AM

affects: Platform (partial outage)

A fix has been applied and graph loading and the graph editor are operating normally again. We are monitoring the service closely to confirm the issue is fully resolved.

### x Investigating — Sep 25, 10:37 AM

affects: Platform (partial outage)

We are investigating elevated 5XX errors affecting graph loading. Customers may be unable to load graphs or open the graph editor. Other platform functionality, including calls and conversations, is unaffected. Our team is actively investigating and we will share an update as soon as we know more.

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