---
title: "Platform API Incident – Dashboards Unavailable"
description: "Identified · affects Platform, Platform API, Call Gateway, Conversation Engine · Sep 16, 2026"
base_url: "https://status.getvocal.ai"
canonical: "https://status.getvocal.ai/events/report/3069"
---

# Platform API Incident – Dashboards Unavailable

[Status](/.md) › [Events](/events.md) › Platform API Incident – Dashboards Unavailable

Sep 16, 2026 · 5 hours ago · affects: Platform, Platform API, Call Gateway, Conversation Engine · 2 hours

## Updates

### x Identified — Sep 16, 12:01 PM

affects: Platform (partial outage), Platform API (major outage), Call Gateway (operational), Conversation Engine (operational)

We can confirm that the incident is **isolated to the Platform API and dashboard loading**. The following services are **fully operational and unaffected**:

- Conversational Engine
- Inbound & Outbound Calls
- WhatsApp

Our team continues to work on resolving the materialized database views refresh issue. Next update to follow.

### x Identified — Sep 16, 9:45 AM

affects: Platform (partial outage), Platform API (major outage)

We are currently experiencing an incident affecting the Platform API. Dashboards are unable to load for users.

The incident began at **11:45 AM Paris time (09:45 UTC)**. We have identified the root cause as an issue with the **materialized database views refresh process**, manifesting as:
- A QueuePool connection limit breach (size 50, overflow 0 reached)
- The `mv_daily_call_outcom_counts` materialized view not being populated

Our team is actively working on a resolution. We will provide further updates as the situation develops.

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