The incident has been resolved. Dashboards are now fully operational and displaying data correctly for all companies. The root cause was identified as an issue with the materialized database views refresh process, which has been addressed. We apologize for any inconvenience caused during this time.

We can confirm that the incident is isolated to the Platform API and dashboard loading. The following services are fully operational and unaffected:

• Conversational Engine
• Inbound & Outbound Calls
• WhatsApp

Our team continues to work on resolving the materialized database views refresh issue. Next update to follow.

We are currently experiencing an incident affecting the Platform API. Dashboards are unable to load for users.

The incident began at 11:45 AM Paris time (09:45 UTC). We have identified the root cause as an issue with the materialized database views refresh process, manifesting as:

• A QueuePool connection limit breach (size 50, overflow 0 reached)
• The mv_daily_call_outcom_counts materialized view not being populated

Our team is actively working on a resolution. We will provide further updates as the situation develops.