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Sep 16, 2026
4 hours ago
Platform API Incident – Dashboards Unavailable
PlatformPlatform APICall GatewayConversation Engine
Identified · · September 16 at 12:01 PM (UTC)

We can confirm that the incident is isolated to the Platform API and dashboard loading. The following services are fully operational and unaffected:

  • Conversational Engine
  • Inbound & Outbound Calls
  • WhatsApp

Our team continues to work on resolving the materialized database views refresh issue. Next update to follow.

Identified · · September 16 at 9:45 AM (UTC) (2 hours earlier)

We are currently experiencing an incident affecting the Platform API. Dashboards are unable to load for users.

The incident began at 11:45 AM Paris time (09:45 UTC). We have identified the root cause as an issue with the materialized database views refresh process, manifesting as:

  • A QueuePool connection limit breach (size 50, overflow 0 reached)
  • The mv_daily_call_outcom_counts materialized view not being populated

Our team is actively working on a resolution. We will provide further updates as the situation develops.

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